Return and Refund Policy

Privacy Policy

Effective Date: June 26, 2025

We value your privacy and are committed to protecting your personal data in accordance with the UK General Data Protection Regulation (UK GDPR), the Data Protection Act 2018, and other applicable UK laws. This Privacy Policy explains how we collect, use, store, and share your personal information when you use our website or engage with our services, including when you are referred to us by Amazon via chat messenger.

Who We Are

We are Charged Services Ltd, a UK-based multi-disciplined business offering local installation services for security and electric gate systems and products, as well as e-commerce sales through multiple channels. We represent our own brand and the Remootio brand, part of Assemlabs Kft. Our registered address is 13 Fleming Road, Chafford Hundred, Essex, RM16 6YA, United Kingdom. We act as the data controller for the personal information we process, meaning we determine how and why your data is used. You can contact our Data Protection Officer at info@charged.services for any privacy-related queries.

What Personal Data We Collect

We collect personal data to provide our services and ensure a seamless experience for clients, including those referred by Amazon. The types of personal data we may collect include:

Identity and Contact Data: Name, email address, phone number, and other contact details provided when you are referred to us via Amazon's chat messenger or when you interact with our website (e.g., through forms or inquiries).

Transaction Data: Details about services or products you purchase, such as security system installations, electric gate systems, or e-commerce orders, including payment information and order history.

Technical Data: IP address, browser type, device information, and other technical details collected when you visit our website.

Communication Data: Information you provide through chat messenger, emails, or other communications with us.

Usage Data: Information about how you interact with our website, such as pages visited and links clicked.

We collect this data when you:

Are referred to us by Amazon via chat messenger.

Fill out forms on our website (e.g., contact or inquiry forms).

Communicate with us directly (e.g., via email or phone).

Browse our website, where we use cookies and similar technologies (see our Cookies Policy for details).

How We Use Your Personal Data

We process your personal data based on the following legal bases under the UK GDPR:

Performance of a Contract: To provide services or products you request, such as security system installations, electric gate system setups, or e-commerce orders, including facilitating interactions initiated through Amazon's chat messenger.

Legitimate Interests: To improve our services, ensure website functionality, and communicate relevant updates, provided this does not override your rights.

Consent: Where you have explicitly agreed, such as for marketing communications or certain cookies.

Legal Obligation: To comply with UK laws, such as tax or anti-money laundering requirements.

Specifically, we use your data to:

Connect with clients referred by Amazon via chat messenger and provide requested services.

Process and fulfill orders or inquiries, including installations and e-commerce sales.

Respond to your questions or complaints.

Improve our website and services through analytics.

Send marketing communications about our security systems, electric gate products, or e-commerce offerings, if you have opted in.

Comply with legal and regulatory requirements.

How We Share Your Personal Data

We may share your personal data with:

Amazon: To facilitate client referrals via chat messenger and ensure compliance with Amazon's brand requirements. We only share the minimum data necessary (e.g., name, contact details) to complete the referral process.

Assemlabs Kft (Remootio): To fulfill orders or services related to the Remootio brand, such as product support or warranty claims, where applicable.

Service Providers: Third parties, such as payment processors, logistics providers, or IT providers, who assist us in delivering services. These providers are contractually obligated to protect your data and comply with UK GDPR.

Legal Authorities: If required by law, such as to comply with court orders or regulatory investigations.

Business Transfers: In the event of a merger, acquisition, or sale of assets, your data may be transferred, subject to the same privacy protections.

We do not sell your personal data or share it with third parties for their own marketing purposes.

International Data Transfers

If you are referred to us by Amazon, your data may originate from outside the UK. We ensure that any international data transfers, including those involving Assemlabs Kft (Remootio), comply with UK GDPR requirements, such as using Standard Contractual Clauses (SCCs) or relying on adequacy decisions where applicable. For example, data transfers to Amazon in the US are conducted in accordance with the UK Extension to the EU-US Data Privacy Framework, where applicable.

How Long We Keep Your Data

We retain your personal data only for as long as necessary to fulfill the purposes outlined in this policy, including to meet legal, accounting, or reporting requirements. For example:

Client referral data from Amazon is retained for the duration of our service provision and up to 6 years thereafter to comply with UK tax laws.

Communication data is kept for 12 months unless further engagement occurs.

Technical data (e.g., analytics) is anonymized or deleted after 24 months.

When data is no longer needed, we securely delete or anonymize it.

Your Rights

Under the UK GDPR, you have the following rights regarding your personal data:

Access: Request a copy of the personal data we hold about you.

Rectification: Correct inaccurate or incomplete data.

Erasure: Request deletion of your data where there is no lawful reason for us to retain it.

Restriction: Request that we limit the processing of your data in certain circumstances.

Data Portability: Receive your data in a structured, machine-readable format or have it transferred to another controller.

Object: Object to processing based on legitimate interests, including for marketing purposes.

Withdraw Consent: Withdraw consent at any time, where processing is based on consent.

To exercise these rights, contact us at info@charged.services. We will respond within one month, as required by law. You may also lodge a complaint with the Information Commissioner’s Office (ICO) at www.ico.org.uk or by calling 0303 123 1113.

Cookies and Tracking

Our website uses cookies and similar technologies to enhance functionality and analyze usage. You can manage your cookie preferences through our Cookie Preferences page or your browser settings. For more details, please review our Cookies Policy.

Security

We implement appropriate technical and organizational measures to protect your personal data, including encryption, secure servers, and access controls. However, no system is completely secure, and we cannot guarantee absolute security.

Third-Party Links

Our website may contain links to third-party sites, including Amazon and Assemlabs Kft (Remootio). We are not responsible for the privacy practices of these sites. Please review their privacy policies before providing personal data.

Amazon Brand Requirements

As a partner receiving client referrals from Amazon via chat messenger, we adhere to Amazon’s policies, including the requirement to maintain a robust privacy policy compliant with applicable laws. We ensure that data shared with us by Amazon is processed solely for the purpose of providing services to referred clients and is protected in accordance with this policy.

Changes to This Policy

We may update this Privacy Policy to reflect changes in our practices or legal requirements. We will notify you of significant changes by posting the updated policy on our website and, where required, providing advance notice. The effective date at the top of this policy indicates the latest version.

Contact Us

If you have any questions, concerns, or requests regarding your personal data, please contact our Data Protection Officer at:

Email: info@charged.services

Address: 13 Fleming Road, Chafford Hundred, Essex, RM16 6YA, United Kingdom

You can also file a complaint with the Information Commissioner’s Office (ICO), the UK’s supervisory authority, at www.ico.org.uk.

Cookies Policy

Our Cookies Policy is a separate document but is referenced here as required by UK law and Amazon’s guidelines. You may wish to include a similar policy addressing:

Types of cookies used (e.g., essential, analytics, marketing).

How users can manage cookie preferences.

Compliance with the Privacy and Electronic Communications Regulations (PECR).