Automatic door maintenance and servicing
Planned maintenance for automatic pedestrian doors across Essex, Thurrock and East London, so your doors stay safe, reliable and easy to use, with a record of every visit.
Small faults become big ones
An automatic door opens and closes all day, every day. Over time sensors get dirty or knocked out of line, belts and rollers wear, floor guides loosen and settings drift. Most of this happens slowly, so nobody notices until the door stops working or, worse, stops reacting to someone in its path.
Planned maintenance catches those changes early. According to the ADIA, a well-maintained door is more reliable, has less downtime and costs less to run over its life, with fewer emergency repairs.
If you own or manage a building with automatic doors, keeping them safe and maintained is your responsibility. BS EN 16005 recommends checking a door’s safety functions at least once a year. That frequency is a recommendation, not a figure set in law, and busy doors may need visits more often.
Simple checks your staff can do
Owners can be given simple day-to-day checks. Everything else is a job for a trained door engineer.
Keep the path clear
Make sure nothing is stored in the door’s path or where the leaves slide, such as mats, boxes, signs or bins.
Watch how it opens
The door should open in good time as someone walks up, and stay open while they are in the doorway.
Listen for changes
Grinding, knocking, juddering or a door that has become slower or faster are early signs of wear.
Check the signs
Automatic door, keep clear and push-button signs should be in place and easy to read.
Keep sensors clean
Wipe dust and dirt from the sensors on the door header with a soft dry cloth, without knocking them out of line.
Write it down
Note any problem in the door’s maintenance log and tell us, so the engineer knows what to look at.
What happens on a maintenance visit
Each visit is a structured set of tests, not a quick look. We test the safety sensors, measure the door forces with force-testing equipment, check gaps and guards at finger and crush points, test the escape and power-failure functions and check the signage. Our automatic doors page sets out each check in detail.
We also look at the parts that wear, such as the drive belt, carriage rollers, floor guides and locking.
Afterwards you get a written record of what we tested, what we found and what we recommend. If something needs attention, we explain it in plain English, quote for the fix and let you decide what goes ahead.
Taking over doors we didn’t install
Most of the doors we look after were fitted by someone else. On the first visit we inspect the door, assess the risks to the people who use it, and tell you clearly what needs doing now and what is only recommended.
Have an older door? The current 2023 edition of BS EN 16005 does not apply to doors made before it was published. We assess your door against current standards and help you plan any improvements at a sensible pace.
We work on sliding, swing and revolving doors, and on makes including GEZE, FAAC and Record, plus many others.
Schools, shops and multi-door sites
Schools, care homes, supermarkets and office buildings often have several automatic doors, including lobbies where two sets of doors work together. We test each door on its own, check that lobby pairs work safely together, and record every door separately so your files stay clear.
We can look after your gates and barriers on the same site too, as a separate service line. See gate servicing. If you manage several buildings, see our page for managing agents and HMOs.
Visits are booked in advance during normal working hours; we don’t offer an out-of-hours service.
Maintenance questions
BS EN 16005 recommends checking a door’s safety functions and safety devices at least once a year. Doors that are used heavily, such as supermarket or hospital entrances, may need more frequent visits. We suggest an interval that suits how your door is used.
The once-a-year frequency is a recommendation, not a figure set in law. The law does require workplace equipment, including doors, to be kept in a safe condition and maintained, so regular servicing is the practical way to meet that duty and show you have done so.
Every service, repair and recommendation, with the date and who did the work, plus any faults your staff notice between visits. We complete the log after each visit and give you a written record to keep with it.
Yes. Many of the doors we service were fitted by someone else. On the first visit we inspect the door and tell you what needs doing and what is only recommended.
No. Our visits and work take place during normal working hours, and we agree the time with you in advance so the door is out of use for as little time as possible.
Book planned maintenance
Tell us the site address and how many automatic doors you have, and we’ll come back with dates.