SADP can’t find my device

SADP will not find devices over the internet, through a VPN or across a guest Wi-Fi network. Connect your PC by cable to the same router or switch as the camera or recorder. If you must use Wi-Fi, make sure it is the main network, not a guest network or a separate mesh network.

Run SADP as administrator. When Windows asks, allow it on private networks. Make sure your network is set to Private, not Public. Security software and VPN apps can also block it, so pause them while you search. If your PC has more than one network adapter active (Wi-Fi and cable, or a VPN adapter), disconnect the ones you are not using and refresh.

This catches most people out. Cameras plugged into the PoE ports on the back of an NVR are on the recorder’s own internal network, not your home network, so SADP on your PC will not see them. That is normal. Manage them from the recorder’s camera management screen instead.

If you need to reach a camera directly, unplug it from the recorder and connect it to a PoE switch on your main network, or use the recorder’s Virtual Host option to open the camera’s own settings through the recorder.

Check the device is powered and the network port lights are flashing. Try a different cable and a different router port. Make sure the recorder is connected using its LAN port, not a camera port.

Plug the device straight into your PC’s network port. SADP should list it even if its IP address is in a different range from your network. You can then tick it and change the IP address, subnet mask and gateway to suit your router. Changing settings needs the device’s admin password. If the fields are greyed out, tick the device first and check DHCP is turned off.