Hikvision CCTV help
Plain-English fixes for the Hikvision questions we are asked most, from a family-run CCTV installer in Essex. Each guide includes one of our own videos.
Fix common Hikvision problems
Forgotten Hikvision password
The official ways to reset a Hikvision NVR or camera password: Hik-Connect, GUID file, security questions and SADP.
Hik-Connect says device offline
Changed router or broadband? How to get your NVR back online in Hik-Connect, step by step.
SADP can’t find my camera or NVR
Why SADP shows an empty list, and how to get it to see your Hikvision devices.
Line crossing and intrusion false alarms
Set up Hikvision smart events properly and stop the constant false alerts.
View your cameras on your phone
Add your Hikvision NVR to the Hik-Connect app so you can watch your cameras away from home.
No live view in the web browser
You can log in but the picture is black or asks for a plug-in. Here is how to fix it.
Good to know
Keep your system secure
Never share your serial number, QR codes, verification code or reset files publicly. Use your own Hik-Connect account and share access with family through the app.
Need it installed or fixed?
We install and support Hikvision CCTV across Essex, Thurrock and East London. Call-outs from £175+VAT.
Other product support
Guides for Remootio, gate safety photocells and the other products we sell and install.
Still stuck? Talk to us
Our family-run team installs and supports Hikvision CCTV across Essex, Thurrock and East London. Call or WhatsApp us on 01375 886299, or send an enquiry. Remote support for existing customers is free. Need an engineer on site? Call-outs from £175+VAT.