Product Support
Installation guides, manuals and warranty registration for the products we sell and install. Can't find what you need? Call us on 01375 886299.
Remootio guides
Everything you need to install, connect and register your Remootio 3 smart gate opener and OC1 camera.
Remootio 3 Installation Manual
Step-by-step wiring instructions, sensor setup, power options and app configuration.
OC1 Camera Setup Guide
Factory reset, Wi-Fi configuration, QR code pairing and Remootio app integration for the OC1 outdoor camera.
Compatibility Checker
Check whether your gate or garage door opener works with Remootio 3 before you buy or install, with wiring notes for popular boards.
Auto Open, HomeKit & Siri
How geofencing auto open works, why it might not trigger, and how to use Siri Shortcuts, Apple HomeKit and CarPlay.
Warranty Registration
Register your Remootio 3 or OC1 for the Charged Services 12-month UK warranty with direct UK replacements.
CCTV help
Plain-English fixes for common Hikvision problems. See all Hikvision CCTV help guides.
Forgotten Hikvision password
The official ways to reset a Hikvision NVR or camera password: Hik-Connect, GUID file, security questions and SADP.
Hik-Connect says device offline
Changed router or broadband? How to get your NVR back online in Hik-Connect, step by step.
SADP can’t find my camera or NVR
Why SADP shows an empty list, and how to get it to see your Hikvision devices.
Line crossing and intrusion false alarms
Set up Hikvision smart events properly and stop the constant false alerts.
View your cameras on your phone
Add your Hikvision NVR to the Hik-Connect app so you can watch your cameras away from home.
No live view in the web browser
You can log in but the picture is black or asks for a plug-in. Here is how to fix it.
Gate motor & access control manuals
Manufacturer PDF manuals for gate motors, barriers, control boards and intercoms, sorted by brand and model.
Gate manual library
Installation manuals and user guides for Roger Technology, FAAC, SEA, DEA System, CAME, Akuvox and more, free to download.
Manual release guide
Gate stuck in a power cut? How to release an electric gate by hand, safely.
Accessory instructions
Installation instructions for Charged-branded gate and garage door accessories.
FT100 & TOF100 Photocells
Wiring, safety connections, series wiring and TOF100 distance programming for gate and garage door systems.
Find the right guide
Not sure where to start? Here is what each guide covers, and when to use it.
Before you buy
Remootio 3 supports over 200 brands and 1,600 models of gate and garage door openers, including older models dating back to the 1990s. Use the compatibility checker to search for your make and model first.
Installing Remootio 3
Remootio is wired in parallel with your existing wall button or radio receiver, so your current remotes keep working alongside it. The installation manual covers wiring, the gate status sensor and power options (5V USB, 5-32V DC or 12-24V AC).
Wi-Fi or Bluetooth?
Bluetooth mode lets you control your gate or door locally without a Wi-Fi signal. Wi-Fi is only needed for remote access from outside Bluetooth range and for smart home integrations such as Apple HomeKit, Google Home and Amazon Alexa.
Warranty
If you bought your Remootio 3 or OC1 from Charged Services on Amazon or via our website, register it for our 12-month UK warranty. We handle returns here in the UK and issue replacements directly, in addition to your statutory rights.
Gate safety devices
Our FT100 & TOF100 photocell instructions cover wiring, safety connections and series wiring. Electric gates should be tested to BS EN 12453 with photocells and safety edges, and our gate repairs team can test them for you.
Still stuck?
Call us on 01375 886299 or send us a photo of your control board. Our team specialises in finding solutions for unlisted models and can provide custom wiring diagrams. We can also supply and install Remootio for you.
Need a hand with installation?
Our team can talk you through it, or install it for you. Need an engineer? Book a visit at help.charged.services.