Please read these terms before you order. They explain who we are, how we sell and deliver products, your right to change your mind, and what happens if something goes wrong. They do not affect your legal rights as a consumer.
1. Who we are
Charged Services Ltd
13 Fleming Road, Chafford Hundred, Grays RM16 6YA
Registered in England and Wales · Company Registration Number: 12909823 · VAT Registration Number: GB359920756
Email: info@charged.services · Phone: 01375 886299
These terms apply when you buy products as a consumer from our online shop at charged.services/shop. They do not cover installation work, which we quote for separately. If you are buying for a business, you can apply for a trade account (see section 10) or contact us first.
2. Products and prices
Prices are shown in pounds sterling and include VAT at the current rate. UK delivery is free on all shop items. The total you pay is shown on the checkout page before you pay.
Product images are for illustration. We describe products as accurately as we can using information from their manufacturers. If we have made an obvious mistake with a price, we will contact you before dispatch and you can choose to go ahead at the correct price or cancel for a full refund.
3. Ordering and payment
When you press Checkout securely in your basket (or Buy now, which adds the item to your basket first), you are taken to a secure checkout page hosted by Stripe. Your card details are entered with Stripe and are never sent to or stored by Charged Services. When your payment is taken we email you an order confirmation, which includes a copy of these terms and your VAT invoice (attached, or sent separately once issued).
If you have a discount code, you can enter it on the Stripe checkout page. Only one code can be used per order unless the code says otherwise. Codes have no cash value, apply to the item price at checkout, cannot be combined with trade pricing and cannot be added after you have paid. We may withdraw a code at any time.
Our contract with you starts when we email to confirm your order. If we cannot supply a product, for example because it is out of stock, we will tell you and refund you in full.
Checking and correcting your order
Before you pay you can check your order and correct any mistakes. In your basket you can change quantities or remove items. On the Stripe checkout page you can review the items, the total price and your delivery details, and go back to your basket to make changes. Your order is only placed when you press the pay button on the Stripe page.
Language and keeping a copy
These terms and your contract with us are in English only. We keep a record of your order and you can ask us for a copy of your order details at any time by emailing info@charged.services. A copy of these terms, as they applied on the day you ordered, is included in your order confirmation email. Please keep it for your records. The effective date at the top shows which version of these terms applies.
4. Delivery
We deliver to UK addresses, and delivery is free on all shop items. Orders are sent by Expedited shipping, free on every order. Orders placed by 2pm on a working day are dispatched the same day, and we aim for next-day delivery by Amazon from their UK warehouse. Orders placed after 2pm, at weekends or on bank holidays are dispatched the next working day. Delivery times depend on the courier, so delivery can occasionally take longer.
Orders may be packed and sent by our fulfilment partner from UK stock. We will deliver without undue delay and in any case within 30 days of the contract unless we agree otherwise with you. If we cannot do this, you can treat the contract as ended and get a full refund.
The products are your responsibility from the time they are delivered to you or to someone you name to take them.
5. Your right to cancel (28 days)
You can return any item within 28 days of delivery for a full refund, without giving a reason. Contact us at 01375 886299 or through the website and we will give you the returns address. Post the item back to us, keep proof of postage, and we will refund your standard return postage along with your refund. Items should be unused and in their original packaging where possible. The 28 days start the day after you receive the goods. If your order arrives in more than one delivery, they start the day after the last item arrives. You can also cancel any time before your order arrives. This does not affect your statutory rights, including your 14-day cancellation right under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013.
To cancel or arrange a return, tell us clearly before the 28 days end, by email to info@charged.services, by phone on 01375 886299, through our website contact form, or by post to the address above. You can use the model cancellation form below, but you do not have to.
Returning the goods
Contact us at 01375 886299 or through the website and we will give you the returns address. Post the item back to us, keep proof of postage, and we will refund your standard return postage along with your refund. Send the goods back within 28 days of delivery. Items should be unused and in their original packaging where possible. If the goods are faulty or not as described, see section 6.
Your refund
We will refund the price you paid, using the same payment method. We will refund you within 14 days of getting the goods back, or within 14 days of you showing us proof that you have sent them back, whichever is sooner. If you cancel before the goods are sent, we will refund you within 14 days of you telling us.
If you used a discount code, the discount is shared across the items in your order in proportion to their price. If you return only some of the items, we refund what you actually paid for them: their price less their share of the discount. We do not take back any of the discount on the items you keep.
You may handle the goods as you would in a shop to see what they are and how they work. If they have been handled more than that, for example installed, wired in or damaged, we may reduce your refund to reflect the loss in value.
Model cancellation form
To Charged Services Ltd, 13 Fleming Road, Chafford Hundred, Grays RM16 6YA, info@charged.services:
I/We hereby give notice that I/We cancel my/our contract of sale of the following goods: [list the goods]
Ordered on [date] / received on [date]
Name of consumer(s):
Address of consumer(s):
Signature of consumer(s) (only if this form is notified on paper):
Date:
6. If something is faulty
The Consumer Rights Act 2015 says goods must be of satisfactory quality, fit for purpose and as described. If they are not:
- Up to 30 days after delivery, you can reject them and get a full refund.
- Up to six months after delivery, if a fault appears we will repair or replace the item. If that is not possible, or the repair or replacement does not fix the problem, you can have a refund or a price reduction. Faults found in this period are presumed to have been there at delivery unless we can show otherwise.
- After six months, you may need to show the fault was there when the goods were delivered.
- You can claim for faulty goods for up to six years after delivery (five years in Scotland).
We will pay reasonable costs of returning goods that are faulty or not as described. Please contact us or call 01375 886299 first so we can help find the fault; many problems can be solved over the phone.
Remootio 3 bought from us can be registered for our 12-month UK warranty. Any warranty is in addition to, and does not affect, your legal rights.
7. Installation and safety
Gate and garage door automation equipment should be installed by a competent person, following the manufacturer’s instructions and safety warnings. Photocells are safety devices and must be tested after fitting. Our support guides explain how to install and wire our products, and we are happy to give advice by phone.
8. Our responsibility to you
If we break these terms, we are responsible for loss or damage you suffer that is a foreseeable result of our breach or our failure to use reasonable care and skill. We are not responsible for loss or damage that is not foreseeable, or that results from installing or using a product against the instructions supplied with it.
Nothing in these terms limits our liability for death or personal injury caused by our negligence, for fraud, or for anything else that cannot be limited by law, and nothing affects your statutory rights.
9. Complaints and the law
If you are unhappy, contact us at info@charged.services or on 01375 886299 and we will try to put things right.
These terms are governed by the law of England and Wales. You can bring proceedings in the courts of England and Wales, or if you live in Scotland or Northern Ireland, in the courts of your home country.
How we use your personal data, including the details you give at checkout, is explained in our privacy policy.
10. Shop accounts and trade pricing
Shop accounts
You can buy as a guest or open a free shop account at charged.services/account. We sign you in with a link we email to you, which works once and expires after 15 minutes. You stay signed in for up to 30 days unless you sign out. Please keep access to your email account secure. Your account shows the orders you have placed while signed in. How we use your account details is explained in our privacy policy. You can ask us to close your account at any time by emailing info@charged.services.
Quantities and bulk orders
You can buy up to 10 of each item per online order, with or without an account (subject to stock). Need more than 10? Bulk orders are handled by email: info@charged.services (bulk orders are dispatched by us directly, not via Amazon).
Trade accounts
Trade accounts are for businesses, including sole traders. When you apply we ask for your company or trading name and business type, and for limited companies and LLPs your Companies House number. We check each application by hand and email you our decision, and we may decline an application. Until your trade account is approved, you buy at normal shop prices. Unless we agree otherwise in writing, trade orders are made under these terms and paid by card at checkout.
Trade discount
When you are signed in to an approved trade account, a percentage discount comes off the normal shop price (which includes VAT) of every item in your order. It is applied automatically at checkout and shown before you pay. You get whichever of these rates is higher:
- This order: 1–4 units in your basket, 5% off; 5–9 units, 10% off. Units are counted across the whole basket, not per item.
- Your running total: when the units you have ordered with your account, including the order you are placing, reach 10, you get 15% off; when they reach 30, you get 20% off. The order that reaches a level gets that rate, and so does every later order.
Your running total counts only paid orders placed while signed in to your account on this website. Orders placed any other way, including earlier orders and guest checkouts, do not count, even if they used the same email address.
Refunds reduce your running total. A full refund takes off all the units in that order. A partial refund takes off the units refunded; where the amount refunded does not match a whole number of units, we take off the refunded share of the order’s units, rounded down to a whole unit.
Discount codes cannot be used with trade pricing, so trade-priced checkouts do not accept codes.
We may change the discount rates, the levels, or how the running total is worked out at any time. A change does not affect orders you have already paid for. The rate that applies to an order is the one shown at checkout before you pay. Your account page shows your running total and your current rate.